Privacy Policy
Go Epos Limited (“We“) are committed to protecting and respecting your privacy. For the purpose of the Data Protection Act 1998 (the “Act“), the data controller is Go Epos Limited, The Barn, Sewell Lane, Dunstable, Bedfordshire LU6 1RP, UK.
This privacy policy (together with our Terms & Conditions and Terms Of Website Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://goepos.com and any subdomain thereof (“our Site“) you are accepting and consenting to the practices described in this policy.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way our site processes, stores and protects user data and information will also be detailed within this policy.
1. Information We Collect
We may collect and process the following data about you:
1.1. Information you give us:
You may give us information about yourself by filling in forms on our site, when downloading our applications, when using our services or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our services, search for a product, place an order on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
1.2. Information we collect about you:
With regard to each of your visits to our site we may automatically collect the following information:
1.2.1. Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
1.2.2. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office or customer service number.
2. Uses Of Information
We may use information held about you in the following ways:
2.1. Information you give to us may be used:
2.1.1. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
2.1.2. To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
2.1.3. To create anonymised data (which we may licence to third parties directly).
2.1.4. To provide you with information about goods or services we feel may interest you. If you are an existing customer, we may contact you by electronic means (e-mail or SMS), by phone, with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. Where we permit selected third parties to use your data, we (or they) may contact you by electronic means or by phone unless you have requested in writing to opt-out.
2.1.5. To notify you about changes to our service.
2.1.6. To ensure that content from our site is presented in the most effective manner for you and for your computer.
2.2. Information we collect about you:
This information will be used:
2.2.1. To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
2.2.2. To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
2.2.3. To allow you to participate in interactive features of our service, when you choose to do so.
2.2.4. As part of our efforts to keep our site safe and secure.
2.2.5. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
2.2.6. To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
2.3. Information we receive from other sources:
This information will be used, combined with information you give to us and information we collect about you, for the purposes set out above (depending on the types of information we receive).
2.4. Disclosure of your information:
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may share your information with selected third parties including:
2.4.1. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
2.4.2. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
2.4.3. Analytics and search engine providers that assist us in the improvement and optimisation of our site.
2.4.4. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
2.5. We may disclose your personal information to third parties:
2.5.1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
2.5.2. If Go Epos Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
2.5.3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions or Terms Of Website Use and other agreements; or to protect the rights, property, or safety of Go Epos Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
3. Your Rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by contacting us at help@goepos.com
4. Storage Of Your Information
Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5. Third Parties
5.1. Third Parties That Are Data Processors.
Some of the third parties that we share personal data with are data processors. A data processor is such a party that processes personal data on our instructions and on our behalf. We collaborate with selected suppliers, which include processing of personal data on behalf of us. Examples include suppliers of IT development, maintenance, hosting and support but also suppliers supporting us with marketing. When we share your personal data with data processors we only share them for purposes compatible with the purposes for which we have collected the data.
5.2. Third Parties That Are Data Controllers.
Some of the third parties that we share personal data with are independent data controllers. This means that we are not the ones that dictate how the data that we provide shall be processed. Examples are authorities, credit bureaus, acquirers and other financial institutions. When your data is shared with independent data controllers their data policies and personal data processing principles apply.
5.3. Authorities.
We also disclose personal data to authorities to the extent we are under a statutory obligation to do so. Such authorities include tax authorities, police authorities, enforcement authorities and supervisory authorities in relevant countries. We may also be required to provide competent authorities information about your use of our services, e.g. revenue or tax authorities, as required by law, which may include personal data such as your name, address, through your use of our services.
6. External Links
Our site may contain links to and from external websites. Although our site only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout our site. Some links on our site are links to websites operated by our advertising partners. Clicking on any such adverts will send you to the linked website through a referral program which may use cookies and which will track the number of referrals sent from our site. Users should therefore note that they click on sponsored external links at their own risk and that we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
7. Social Media Platforms
Any communication, engagement and actions made by you through external social media platforms on which our site and/or Go Epos Limited participate are subject to the terms and conditions and privacy policies of those social media platforms. Users are advised to use social media platforms wisely and with due care and caution in regard to their own privacy and personal details. Our site will never ask for personal or sensitive information through social media platforms and we encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email. Our site may use social sharing buttons which helps share content directly from websites to a social media platform. Users are advised before using such social sharing buttons that they do so at their own discretion. Users should be aware that the social media platform may track and save your request to share a website through your social media platform account.
8. Cookies
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
9. Data Protection Officer
As a company we do not have a data protection officer, but we do have a team trained to help with any data protection query. If you have any concerns or questions about how we protect your privacy, please contact the team at help@goepos.com
10. Changes To Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This Policy was last updated on the 29th April 2019.